Shipping Policy - Resilient Palms Co.

 

Effective Date: Sunday November 19th 2023

Thank you for choosing Resilient Palms. We are committed to ensuring a seamless and reliable shipping experience for our valued customers. Please review our Shipping Policy to understand the terms and conditions regarding the shipment of your orders.

1. Order Processing Time:

Orders are typically processed within 1-3 business days of receipt, excluding weekends and holidays. During peak seasons or promotional periods, processing times may be extended. We appreciate your patience during such times.

2. Shipping Methods:

We offer several shipping methods to accommodate your preferences and delivery needs. The available options will be presented during the checkout process. Shipping methods may include standard, expedited, and express options.

3. Shipping Costs:

Shipping costs are calculated based on the selected shipping method, the destination of the order, and the total weight of the package. The applicable shipping charges will be displayed at checkout for your review before completing the purchase.

4. Delivery Timeframes:

Delivery times vary depending on the selected shipping method and the destination. Standard shipping typically takes 7-21 business days, while expedited and express options offer quicker delivery times. Please note that unforeseen circumstances, such as weather conditions or customs delays, may affect delivery times.

5. Order Tracking:

Upon shipment, you will receive a confirmation email containing tracking information, allowing you to monitor the progress of your order. Tracking details will also be available in your account if you created one during the checkout process.

6. Shipping Restrictions:

We currently ship to United States. If you are located outside these areas and wish to place an order, please contact our customer support team to explore alternative shipping options.

7. Customs and Duties:

For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their respective countries. These charges are not included in the product or shipping costs.

8. Address Accuracy:

Please ensure that the shipping address provided during checkout is accurate and complete. Resilient Palms is not responsible for orders shipped to incorrect or incomplete addresses.

9. Order Status Inquiries:

For inquiries regarding the status of your order or any shipping-related questions, please contact our customer support team at customer.support@resilientpalms.com.

By placing an order with Resilient Palms, you agree to the terms outlined in this Shipping Policy.

Thank you for choosing Resilient Palms.

Best regards,

The Resilient Palms Team