Return Policy - Resilient Palms Co.
Effective Date: Sunday November 19th, 2023
At Resilient Palms, we want you to be completely satisfied with your purchase. Our Return Policy outlines the terms and conditions for returning products purchased from our website. Please read the following guidelines carefully, and feel free to contact our customer support team at customer.support@resilientpalms.com if you have any questions.
1. Eligibility for Returns:
1.1 Timeframe: You may return eligible products within 14 days from the date of delivery.
1.2 Condition: Returned products must be unused, in their original packaging, and in the same condition as received. Any product that shows signs of use, damage, or alteration may not be eligible for a refund.
2. Initiating a Return:
2.1 Contact Us: To initiate a return, please contact our customer support team at customer.support@resilientpalms.com. Provide your order number, the reason for the return, and any relevant details.
2.2 Return Authorization: Our customer support team will provide you with a Return Authorization (RA) number and instructions on how to return the product.
3. Shipping the Return:
3.1 Return Shipping Costs: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
3.2 Packaging: Ensure that the product is securely packaged to prevent damage during return shipping.
4. Refund Process:
4.1 Inspection: Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria.
4.2 Refund Issuance: If the return is approved, a refund will be processed to the original method of payment. Please allow 21 business days for the refund to reflect in your account.
5. Exclusions:
5.1 Final Sale Items: Certain items may be marked as final sale and are not eligible for return.
5.2 Personalized or Customized Products: Products that have been personalized or customized may not be eligible for return unless they are defective or damaged.
6. Defective or Damaged Products:
6.1 Notification: If you receive a defective or damaged product, please contact our customer support team within 14 days of receiving the item.
6.2 Resolution: We will work to promptly replace or refund the defective or damaged product, including covering the cost of return shipping.
7. Changes to the Return Policy:
We reserve the right to update, modify, or replace this Return Policy at any time. Please review this policy periodically for any changes.
8. Contact Information:
For inquiries or assistance related to returns, please contact us at customer.support@resilientpalms.com.
Thank you for choosing Resilient Palms. We appreciate your understanding and cooperation with our Return Policy.
Best regards,